FAQs
How can I contact PawDuo?
You can reach us at support@pawduo.com. Our team is here to assist you with any inquiries or concerns.
Do you ship worldwide?
Yes, we ship to most countries around the world! Please note that shipping costs may vary depending on the destination.
Can I change or cancel my order?
Yes, you can change or cancel your order within 12 hours of placing it. Contact us immediately at support@pawduo.com to make the necessary adjustments.
How long will it take to receive my order?
Orders typically take about 2 weeks to arrive, depending on your location and shipping method.
What if I don't receive my order?
If your order doesn’t arrive within the estimated time frame, please contact us at support@pawduo.com, and we’ll help resolve the issue.
What if the item(s) I received are defective, incorrect, or damaged?
We’re sorry for any inconvenience! Please email us at support@pawduo.com with the following details:
- A photo of the item(s)
- Your order number
- Any other relevant information
Make sure to contact us as soon as you receive your package so we can assist you promptly.